Yes, at Mountain West Cleaning Company, we stand behind the quality of our services. If you’re not satisfied with any aspect of the cleaning, please contact us, and we’ll make it right.

Our cleaners come fully equipped with the necessary tools and cleaning products to ensure a thorough cleaning of your home. If you prefer the use of green cleaning products exclusively, please inform us before the service begins. Should you opt to provide your own cleaning supplies, please note that we are not liable for any damage associated with those products. In such cases, we kindly request that you have your cleaning chemicals and supplies readily available to facilitate a smooth and efficient cleaning service.

Our pricing covers all labor, cleaning supplies, and equipment needed for the job. Additional services or special requests may incur extra charges, which will be discussed with you beforehand.

Absolutely! We strive to arrive punctually for all scheduled appointments. In the rare event of any unexpected delays, we’ll communicate with you promptly to keep you informed. We have a 2 hour window arrival for any traffic or delays.

While it’s not necessary for you to be present, many of our clients choose to provide us with access instructions and trust us to clean their homes or businesses in their absence. You’re welcome to be present if you prefer.

Your credit card will be charged after the cleaning service is completed. You’ll receive an email receipt for your records.

We understand that plans can change, so we have a cancellation policy in place. Please refer to our policy for details on cancellations and any applicable fees. In the event of a cancellation with less than 24 hours notice, a $50 cancellation fee may be charged. This fee can be processed via invoice or the card on file. Any deposits or credit card holds will be refunded or released accordingly. The cancellation fee may also apply in other circumstances, as outlined elsewhere in this Terms of Service agreement.

We’re pet-friendly! If you have pets, we’ll work around them during the cleaning process. Just let us know if there are any specific instructions or concerns regarding your pets.

The number of cleaners sent to your home depends on the size of the job and your specific cleaning needs. We’ll assign an appropriate team to ensure efficient and thorough cleaning.

We recommend scheduling appointments as far in advance as possible to secure your preferred date and time. However, we also accommodate last-minute requests whenever possible.

Our office hours for scheduling appointments and inquiries are from 8:00 am to 6:00 pm. During these hours, you can reach us via phone, email, or our online booking platform. For communication outside of office hours, we offer 24-hour support via email.

If parking is required, please provide us with parking instructions or arrangements prior to our arrival to ensure smooth access for our cleaning crew.

We strive to provide consistency by assigning the same cleaning team to your home whenever possible. However, in some cases, there may be substitutions due to scheduling or other factors.

While we offer a comprehensive range of cleaning services, there may be some specialized or hazardous cleaning tasks that we do not provide. Please inquire about specific services if you have any questions.

We prioritize the security of your home and handle keys and access information with care. We can arrange for key pickup, use lockboxes, or follow any specific instructions you provide for access.

Please provide us with detailed instructions for disarming and rearming your security system before and after our cleaning visit. We’ll ensure that your security system is handled with care and respect.

Yes, we provide appointment reminders via email or text message to help you stay informed and prepared for your scheduled cleaning appointments.

If you’re not receiving email confirmations or reminders, please check your spam or junk folder. You may also need to add our email address to your contacts list to ensure delivery.

Our cleaners undergo comprehensive training to ensure they’re equipped with the necessary skills and knowledge to provide professional cleaning services. We also provide ongoing training to keep our team updated on the latest cleaning techniques and safety protocols.

Yes, our online platform allows you to manage multiple addresses and schedule appointments for different locations with ease.

To cancel an appointment, please contact us directly by phone or email at least ([email protected] or call us at (719) 657-1872) in advance. We’ll be happy to assist you with rescheduling or canceling your appointment as needed.

To cancel a booking online, please contact [email protected] or call us at (719) 657-1872

Yes, we provide comprehensive commercial cleaning services tailored to meet the unique needs of businesses, offices, and commercial spaces. Our team is experienced in delivering efficient and thorough cleaning solutions to ensure a clean and healthy work environment.

For medical facilities, we offer specialized cleaning services that adhere to strict industry standards and regulations. Our team is trained to provide thorough disinfection and sanitation to maintain a clean and safe environment for patients, staff, and visitors.

Our cleaning services are customized to meet the specific requirements of each type of space. For commercial spaces, we focus on maintaining a clean and professional environment conducive to productivity. For medical spaces, we prioritize disinfection and sanitation to prevent the spread of germs and ensure compliance with healthcare regulations.